Refund policy

We have a 30-day return policy on qualified returnable items, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at glitznglamorous@gngbeauty.store. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at glitznglamorous@gngbeauty.store. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. A picture of the damage item is required.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Pre-Loved Bags & Wallets – Final Sale

All pre-loved (secondhand) bags and wallets are sold as-is and are considered final sale. These items are non-refundable and non-exchangeable once purchased.

Before completing your purchase, please review all product photos, descriptions, and condition notes carefully. If you have any questions about an item's condition, please contact us prior to buying.

By purchasing a pre-loved item, you acknowledge and accept that all sales are final.

Digital Products — No Refund Policy

Due to the nature of digital products, all digital product sales are final and non-refundable. Once a digital product has been purchased, downloaded, accessed, or delivered, we are unable to offer refunds, returns, exchanges, or cancellations.

Please review the product description carefully before completing your purchase to ensure the digital product meets your needs.

If you experience a technical issue accessing or downloading your digital purchase, please contact Glitz N Glamorous Beauty and we will be happy to assist you.

By purchasing a digital product from our store, you acknowledge and agree that you are purchasing a non-refundable digital item and that all sales are final.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at glitznglamorous@gngbeauty.store.